We at Synthetic Spice Shop strive to provide our customers with the best online shopping experience. To ensure openness and clarity, we have created a comprehensive Shipping and Return Policy that outlines the conditions and procedures for shipping and returning goods. Kindly take a minute to familiarize yourself with the following information.
Shipping Policies
For clients located in Europe and Asia, we ship internationally from Sweden. We ship to the US, Canada, Australia, New Zealand, and other countries from the US. We provide the greatest delivery options based on what the customers want.
Completing orders:
After you place your purchase with us, it will be processed in two to five Hours. Please be advised that during busy periods and during sales, processing times may vary.
After processing, your order will be shipped using the selected delivery method.We ship with reputable couriers such as DHL, FEDEX, UPS, and USPS.
Delivery Schedules and Methods of Shipping
Among the alternatives we provide are standard delivery, expedited shipping, and international shipping. The estimated dates of arrival for each shipping choice will be displayed throughout the checkout process. But please be aware that unanticipated circumstances like inclement weather or delays at customs may affect delivery timelines. Our shipping choices are as follows:
Worldwide standard shipping takes 5-7 working days.
Standard international delivery takes 4-5 business days.
Worldwide overnight express delivery in 1 working day or the next day
Weekdays: 24/7 days To ensure shipment safety, we package carefully. We use the most effective, covert packing and delivery techniques.
Costs of shipping
Shipping charges are based on the total weight of the order, the destination, and the selected shipping method.
You will be able to see the delivery cost during the checkout process before completing your transaction.
Monitoring Orders:
As soon as your item is sent, we will give you a tracking number. You may trace the progress of your goods with this tracking number by using the shipping company’s website. Ship using reputable couriers such as UPS, FEDEX, DHL, and USPS. In addition to shipping from the USA to the USA, we also ship to Canada, Australia, Europe, the Middle East, and Asia. Every parcel comes with a tracking number.
Return Process:
Refund eligibility requirements:
We accept returns between 1 to 15 days after the delivery date. For an item to be eligible for a return, it must be unused, in its original packing, and in the same condition as when you received it.
Certain items may not be returnable, such as customized items, perishable goods, and intimate clothing. Please refer to the product description for precise information on eligibility for returns.
Refund Process:
To initiate a return, please visit our website’s returns page or contact our customer service department. You must include your order details and the reason for the return. As soon as your return request is approved, you will receive more details on how to return the item.
Delivery of Returns:
Should a product be returned due to damage or malfunction, the customer could bear the expense of covering the return shipping charges. We suggest utilizing a trackable delivery option to ship the returned items for security reasons. Refunds or exchanges will be performed when the returned item is received and inspected.
Returns and Exchanges:
If you are eligible, refunds will only be issued in the original form of payment that was used to make the transaction. Refunds are typically processed within two to three [business days] after receiving the returned item. If you would prefer an exchange over a refund, please let us know when you begin the return.
Note: Please refer to the specific terms and conditions of our shipping and return policy as stated on our website for any updates or additional information.
We value your satisfaction and strive to make the buying process as simple as we can. If you have any further questions or concerns regarding our shipping and return policies, get in touch with our customer service staff.
